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Category: Accounts

Updating DocumentCloud’s Terms of Service

Apr 21st, 2016


Anthony DeBarros

DocumentCloud is updating its Terms of Service, and we’re giving our users time to review the update before it takes effect on May 25, 2016.

Before we highlight what’s new, we’d like to express our deepest gratitude to Dalia Topelson Ritvo and students at Harvard Law School‘s Cyberlaw Clinic, based at Harvard’s Berkman Center for Internet & Society. The Cyberlaw Clinic gave our team invaluable assistance in writing our updated Terms of Service, along the way giving us outstanding guidance on legal best practices and answering many questions. Thank you!

DocumentCloud’s Terms of Service has remained relatively unchanged since we launched in 2010. Over time, we’ve added a number of features, and consequently users have found new ways to use DocumentCloud. This update better reflects DocumentCloud’s services today, and we’ll continue to update it as our services evolve.

Highlights of changes and additions:

  • Overall, we’ve updated the document’s organization and its language to reflect best practices for software products as well as current DocumentCloud features and capabilities.
  • Real names and email addresses are required for accounts. We allow one shared account per organization for organization-wide use, which can have an organization name. We also allow one machine account for automation or API use. (Section 2.2)
  • We specify that you may not sell, rent, or otherwise offer the Services to others without DocumentCloud’s prior written consent. (Section 3, paragraph (b))
  • We prohibit using DocumentCloud in any way that interferes with the operation of the service, impacts or harasses any other user, or circumvents our security protections. (Section 3, paragraph (m))
  • You represent that you have the right to contribute your content to DocumentCloud, and you grant us a license to that content in order for us to deliver our services. (Section 5)
  • We clarify that when you delete a document, we also delete it from our platform. If you redact a document, we erase all data related to the redacted information, create a new redacted document, and delete the original. (Section 7.1)

Thank you for reading through these points, and we encourage you to read our updated Terms of Service plus our Privacy Policy and API Guidelines and Terms of Service. We’re proud to provide a platform that contributes to greater transparency in reporting and helps you find and tell great stories in documents. We expect our Terms to continue to evolve as the platform does, so check back to stay informed about updates.

Update: Making DocumentCloud Sustainable

Dec 9th, 2015


Anthony DeBarros

In the last year, the DocumentCloud team’s completed a lot of work that’s been visible — such as our responsive page embed and WordPress plugin — and even more that’s been behind the scenes, including faster image rendering and improved reliability.

Our goal’s simple: We want DocumentCloud to give you the tools you need to find news in documents and tell stories with them.

At the same time, we’ve been having a lot of conversations to lay groundwork for perhaps our biggest challenge: making sure DocumentCloud has the financial resources to continue its civic mission and develop technically to match our users’ changing needs. What started in 2009 as a great idea has grown up into a full-fledged software product serving thousands of journalists worldwide. In recognition of this, our most recent grant from the Knight Foundation directs us to find ways to generate the revenue needed to ensure DocumentCloud’s future.

Many of those conversations have been with you — our users. Whether casually at a conference or in a formal interview by phone, we’ve talked with reporters, web producers, editors and application developers to find out how you use DocumentCloud, the features you like best, the improvements you’d like, and — relative to DocumentCloud’s sustainability — the extent to which newsrooms value DocumentCloud and would consider paying for its services.

We’ve learned some things. We’re glad to know that DocumentCloud remains valuable to you, and if the price is reasonable and our platform’s competitive, there’s a good chance you’ll talk with your managers about supporting us. But you’ve also made it clear that newsrooms are watching budgets more closely than ever, and we need to keep proving our value. We hear you.

We’ve also learned more about you — for example, that DocumentCloud users aren’t monolithic. For some, we’re the go-to tool for amassing and researching hundreds or hundreds of thousands of documents for investigations and news applications. For others, we’re mainly a publishing platform — a great way to enrich stories with notes, complete documents and now responsive pages. We’re happy being both, and we’ve made sure this past year to make improvements to DocumentCloud that serve everyone.

So, out of those conversations — as well as ongoing study of analytics around user and platform activity — we’ve placed several efforts in motion:

  • We’re developing a pricing model for the platform and will begin charging for certain levels of access at some time in 2016. We’ve yet to land on specifics, but we are committed to providing a free usage tier as well as discounts for non-profit news organizations.
  • We’ve engaged University of Miami assistant professor Vamsi Kanuri to help us conduct an analysis of DocumentCloud user preferences related to features and pricing. Later this week, we’ll send a survey to a set of DocumentCloud users. If you get one, please help us by completing it!
  • We’ve been opening DocumentCloud on a trial basis to paying customers from fields including education, research and libraries/archives. Many have long believed that DocumentCloud’s value extends beyond journalism, and the early results are encouraging. We’ll share more about this in the months to come.

Thank you for using DocumentCloud and for sharing your thoughts with us.  What we learn from you informs our plans on how to build better tools for making the news.

Also thanks to our advisers, who have shared their thoughts on the business, technology and civics of news. Each has been full of ideas and wise counsel.

We love hearing from you. Please reach out to us any time at or via Twitter.

New Feature: Accounts for Freelance Contributors

Jul 20th, 2011


Jeremy Ashkenas

On large document-driven projects, newsrooms often bring together teams of collaborators that include independent researchers who aren’t formally part of the newsroom. Newsrooms that want a research team to evaluate thousands of documents — more than our collaboration tools are designed to accommodate — can take advantage of our new access level: the freelancer. A “freelancer” can upload, annotate, and edit documents like any other user, but they can only access documents you’ve explicitly shared with them.

To add a user (or ten) who is going to be contributing reporting but shouldn’t have access to the rest of your newsroom’s documents, you can create an account for a freelancer.

Freelancer accounts are good for anyone that you regularly work with, but who doesn’t actually work for your organization, or for folks you’re bringing together on a single reporting project.

For more information, check out our accounts documentation.

Frequently Asked Questions: Journalism School Edition

Jan 5th, 2011

Accounts,Workspace ,

Amanda Hickman

We get a decent number of inquiries from journalism schools interested in incorporating DocumentCloud into their coursework. That’s great, it really is. If you take a look at our list of document contributors, you’ll see a nice collection of journalism schools, student reporting projects and investigative reporting institutes. We absolutely welcome journalism schools.

That said, there are a few things worth knowing before you contact us. Continue reading »